OpenHR makes available to its customers a system of consultations through the same application 24 hours a day, 7 days a week.
Our customer service department will handle your questions, prioritize them and try to provide an appropriate solution.
Our ticketing and customer support platform is designed and programmed by OpenHR, so we do not depend on third party companies, nor will your access data be in any environment other than OpenHR. This is important because data, names, files and other confidential company information circulate through the queries, and must comply with the same security and data protection standards that we demand from the application.
Our support platform works in any web browser and has its own APP so that managers are always in contact with our department.
Our consultation system creates a knowledge base for our customers, since they can consult their historical questions and answers at any time and by any user of the company. Customers have at their disposal the training path and training pills.
We have added a quality control system so that users can provide feedback and help us improve our service. This quality service is managed directly by the person in charge of OpenHR's customer service department. If a customer needs us to make modifications to their application or to develop reports or processes specific to their company, the support system is the way to get the requests through. Our consultants and programmers will study your requests and get in touch to analyze them.
Our ticketing and customer support platform is designed and programmed by OpenHR, so we do not depend on third party companies, nor will your access data be in any environment other than OpenHR. This is important because data, names, files and other confidential company information circulate through the queries, and must comply with the same security and data protection standards that we demand from the application.
Our support platform works in any web browser and has its own APP so that managers are always in contact with our department.
Our consultation system creates a knowledge base for our customers, since they can consult their historical questions and answers at any time and by any user of the company. Customers have at their disposal the training path and training pills.
We have added a quality control system so that users can provide feedback and help us improve our service. This quality service is managed directly by the person in charge of OpenHR's customer service department. If a customer needs us to make modifications to their application or to develop reports or processes specific to their company, the support system is the way to get the requests through. Our consultants and programmers will study your requests and get in touch to analyze them.
The support system incorporates a series of training pills, training routes, reports available to managers and employees for specific topics and cases that recur in the workplace, a whole collection of content that will help you in your day-to-day work.
Customers have at their disposal a training route aimed at self-training. Training and recycling courses are available to company managers. They will remember the training received and will be able to incorporate new managers, offering knowledge and previous training. Continuous training is available 24/7 and is made available to our customers.