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Services

Support

OpenHR makes available to its customers a system of consultations through the same application 24 hours a day, 7 days a week.

Our customer service department will handle your questions, prioritize them and try to provide an appropriate solution.

soporte

 

With OpenHR you will have enough resources to
run autonomously, along with a system of queries that will help you get the most out of OpenHR.

  • Ticket system
    Ticketing system that supports an internal workflow and keeps the user fully informed of all their inquiries.

    Our ticketing and customer support platform is designed and programmed by OpenHR, so we do not depend on third party companies, nor will your access data be in any environment other than OpenHR. This is important because data, names, files and other confidential company information circulate through the queries, and must comply with the same security and data protection standards that we demand from the application.

    Our support platform works in any web browser and has its own APP so that managers are always in contact with our department.

  • Knowledge base
    The knowledge base always available to customers

    Our consultation system creates a knowledge base for our customers, since they can consult their historical questions and answers at any time and by any user of the company. Customers have at their disposal the training path and training pills.

  • Continuous improvement system
    Customer support is a very important system to know how the application is being used, what the customers' needs are and what we need to improve.

    We have added a quality control system so that users can provide feedback and help us improve our service. This quality service is managed directly by the person in charge of OpenHR's customer service department. If a customer needs us to make modifications to their application or to develop reports or processes specific to their company, the support system is the way to get the requests through. Our consultants and programmers will study your requests and get in touch to analyze them.

Ticketing system that supports an internal workflow and keeps the user fully informed of all their inquiries.

Our ticketing and customer support platform is designed and programmed by OpenHR, so we do not depend on third party companies, nor will your access data be in any environment other than OpenHR. This is important because data, names, files and other confidential company information circulate through the queries, and must comply with the same security and data protection standards that we demand from the application.

Our support platform works in any web browser and has its own APP so that managers are always in contact with our department.

The knowledge base always available to customers

Our consultation system creates a knowledge base for our customers, since they can consult their historical questions and answers at any time and by any user of the company. Customers have at their disposal the training path and training pills.

Customer support is a very important system to know how the application is being used, what the customers' needs are and what we need to improve.

We have added a quality control system so that users can provide feedback and help us improve our service. This quality service is managed directly by the person in charge of OpenHR's customer service department. If a customer needs us to make modifications to their application or to develop reports or processes specific to their company, the support system is the way to get the requests through. Our consultants and programmers will study your requests and get in touch to analyze them.

formacion
Continuous and free training for our customers.

The support system incorporates a series of training pills, training routes, reports available to managers and employees for specific topics and cases that recur in the workplace, a whole collection of content that will help you in your day-to-day work.


Customers have at their disposal a training route aimed at self-training. Training and recycling courses are available to company managers. They will remember the training received and will be able to incorporate new managers, offering knowledge and previous training. Continuous training is available 24/7 and is made available to our customers.

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Request a demo

We will create for you a customized demo adapted to your company's needs.

Request a demo