New employee onboarding is the process that guarantees an adequate integration of employees in the organization. This process should be about making the new hires feel welcomed, valued and prepared to succeed in their new role so they can quickly become productive, contributing members of the organization.
In addition to setting up new hires' desk, phone, computer and password logins before they arrive (onboarding is not only an orientation process), HR has to provide the answers to questions they may have the very first days and make them feel they are part of the team. Onboarding new hires at an organization should be a strategic process that lasts at least one year (depends on the size of the organisation and the functions performed).
Gallup found that only 12% of employees strongly agree that their organization didn’t fail to deliver on the promises they made during recruitment, resulting in a poor onboarding experience. That means 88% don't believe their organizations do a great job of onboarding, and that leaves a lot of room for improvement!
Despite lockdown easing and many planning a staggered or partial return to the office, homeworking and video calls will likely be a mainstay for many businesses. Onboarding new hires at an organization has suddenly become trickier than ever. However, we could create emotional connections with our employees during hiring and onboarding, getting help with technology, even if our people are far from the office.
HR needs to know how to use the tools in the new Hybrid Workplace. Internal communication, Plan Development and Team Formation, HR Portal, feedback … are some of the new tools that help develop and support the new Hybrid Workplace Model that must involve a change beyond technique and consolidate itself in a new social and cultural space.
Twitter: From "Yes" to Desk
Twitter has around 5000 employees in 35 offices around the world. Twitter’s employee onboarding program focuses on making the period of time between the moment an employee says "Yes" until they arrive at their "Desk" as productive and welcoming as possible.
They set over 75 touchpoints and handoffs between Recruiting, HR, IT, and Facilities trying to make the ‘Yes to Desk’ period as productive and welcoming as possible. Before each employee arrives at his or her desk, the equipment, phone, systems access, and workspace are all meticulously provisioned in accordance with their onboarding process.